Best in the North West! Chester Students’ Union celebrates being the region’s number one

Posted on 11th August 2015

The University of Chester has retained its strong position in the National Student Survey (NSS) with Chester Students’ Union (CSU) holding its place at the top of the region for the third year running.

According to this year’s NSS (published today, August 12, 2015) the institution has sustained its overall satisfaction rate of 88%, placing it third in the region, and positioning it 2% above the national average.

With a score of 79% satisfaction, the Students’ Union rating has grown by 4% from last year – an incredible 11% above the sector average.

All final year students from every UK higher education institution are invited to participate in the NSS, which is independently administered by market research experts Ipsos MORI.

At the University of Chester, 72% of eligible students completed the evaluation – 1% above the national benchmark.

The NSS covers eight general feedback areas: teaching on my course; assessment and feedback; academic support; organisation and management; learning resources; personal development; overall satisfaction; and Students’ Union.

In addition to the 23 compulsory sections which form part of the published NSS results, universities have the option to select two additional questions from a set list of topics. These results provide data to help enhance the student experience but do not form part of the published survey. 

In the North West, Academic Support at the University was rated at joint second, with the categories of teaching on my course, overall satisfaction rated third and personal development joint third. Assessment and Feedback was rated fourth best in the North West.

Dr Chris Haslam, Pro-Vice-Chancellor – Corporate Development and the Student Experience, said: “The NSS is one of the most important sets of results for the University as the Survey is all about the students, their experience and what they think about the institution.

“It is very encouraging for everyone at the University that we continue to have very high levels of student satisfaction and once again, we have achieved a really excellent set of scores across the whole institution, with some fantastic improvements in key areas.

“We are very happy with this strong vote of confidence in the University which is a reflection of the hard work and commitment of all our colleagues at the institution. These results will enable us to focus on further improvements to make the student experience even better in the future.”

National Survey 2015Jonathan Harper, (pictured left) President of Chester Students’ Union, added: “This is fantastic news, and we are all very proud of the hard work and enthusiasm displayed by all the CSU officers and staff.

“We always strive to make improvements and have even more support and activities planned for the coming academic year.”

Key figures:

The following courses achieved 100% overall satisfaction:

  • BN Adult Nursing
  • BSc Criminology (Single Honours)
  • BSc Criminology and Sociology
  • BA Events Management (Single Honours)
  • BA History (Single Honours)
  • BA Marketing (Single Honours)
  • BSc Midwifery
  • Foundation Degree (FD) Mission and Ministry (Delivered by All Saints Centre for Mission and Ministry)
  • BA Religious Studies
  • BSc Sociology (Single Honours.)

The following subjects ranked among the top in the UK for overall satisfaction:

  • Theology and Religious Studies – 100% - Joint first in the UK
  • Law – 98% - Joint third in the UK
  • History – 98%
  • Sociology (which also includes Criminology) – 97%
  • Tourism, Transport and Travel – 97%
  • Imaginative Writing (Creative Writing) – 96%
  • Psychology – 95%.

The following subjects were in the top 10 for academic support:

  • German – 98% - Joint first in the UK
  • Human and Social Geography – 97% - Joint second in the UK
  • Theology and Religious Studies – 95% - Second in the UK
  • Imaginative Writing (Creative Writing) – 95% - Fourth in the UK
  • Journalism – 94% - Second in the UK
  • Media Studies – 94% - Joint fourth in the UK
  • Iberian Studies (Spanish) – 93%
  • Accounting – 94%
  • Law – 92%.