Principles, Processes and Skills of Coaching

Coaching can play a pivotal role in guiding individuals and organisations through a climate of rapid change. The focus of this module is the application of coaching as a learning and development tool to enable change and improve performance of individuals, teams and organisations.

Module Content: 

What is coaching?  - The purpose and role of coaching for individuals and the organisation.

The various contexts in which coaching may be used – Improving business performance, professional development, leadership, succession planning, personal development, conflict and change situations. 

Psychological aspects of coaching - beliefs, assumptions, meanings, useful ways of thinking etc.

The coaching process - the coaching relationship; role and responsibilities of the coach; useful frameworks and models used in coaching.

Coaching tools and techniques - goal setting, action planning and reviewing etc.

Coaching skills - building rapport; giving and receiving feedback; listening and asking questions; body language; facilitating and enabling change.

Evaluation of coaching - evaluating coaching performance and its impact at an individual and organisational level.  

Coaching as a management style coaching teams; supervision and support for coaches.

Participants will enhance their understanding of the purpose and benefits of taking a coaching approach to learning and development; will explore how they can use coaching principles, processes and skills to improve their managerial capability; will develop awareness of relevant issues in the contemporary coaching environment; and will critically reflect upon how these issues impact upon their own workplace/business context.