University’s Student Support and Guidance team wins UK’s top excellence award

Posted on 22nd October 2014

The Student Support and Guidance (SSG) team at the University of Chester is celebrating after winning one of the highest accolades a UK organisation can achieve.

Awards presenter Alexander Armstrong; John Collington, Chief Operating Officer of Alexander Mann Solutions; the Revd Dr Lesley Cooke, Dean of Students; Edward Rigby, Outreach and Peer Assisted Learning Co-ordinator; and HRH The Princess Royal.
Awards presenter Alexander Armstrong; John Collington, Chief Operating Officer of Alexander Mann Solutions; the Revd Dr Lesley Cooke, Dean of Students; Edward Rigby, Outreach and Peer Assisted Learning Co-ordinator; and HRH The Princess Royal.
This award recognises the commitment of our staff to ensuring the provision of an exceptional student experience.
The Revd Dr Lesley Cooke

The Department, which provides a range of support services to the student body, scooped the British Quality Foundation’s 2014 UK Excellence Award for its outstanding performance and sustained business excellence.

Under the leadership of the Revd Dr Lesley Cooke, Dean of Students, SSG focuses on preparing students to take a full and active role, not just in their futures but also their communities. 

The Department’s primary roles include welfare, student finance, student skills development, sports performance, complaints and discipline, mentoring and volunteering. It also provides an ‘out-of-hours’ pastoral service for all residential students.

SSG’s customer service provision has been recognised by the achievement of many awards and accolades including, most recently, ‘Outstanding’ rating against the Matrix Quality Standard, and the Most Improved Student Experience category of the Times Higher Education Awards.

The Department was presented with its award by HRH The Princess Royal at the 2014 UK Excellence Award Ceremony which took place at the InterContinental London Park Lane hotel.

Dr Cooke said: “We are absolutely delighted to have been awarded this accolade as it highlights the contribution SSG makes to the lives of our students and to the work of the University. This award recognises the commitment of our staff to ensuring the provision of an exceptional student experience.”

The UK Excellence Awards recognise organisations that have demonstrated excellence in all areas of operation. Entrants are assessed against the EFQM Excellence Model, a management framework used by over 30,000 organisations in Europe and beyond.