Registry Services

Registry Services is a central department which provides administrative services related to student records, assessment, timetabling and management information to many stakeholders, most especially students, academic faculties, other university services and outside agencies.

The department is made up of three offices: Student Administration Office, Warrington and Partnership Office and Management Information Services. 

Student Administration Office

The Student Administrative Office provides administrative, assessment and timetabling services for all undergraduate provision within the university through three closely working teams: Assessment, Student Programmes and Timetabling. All teams deliver services across the range of student and programme types, including, from the 1st August 2016, postgraduate research.

This office provides the core registry services including dealing with enrolment of students, student records, module choices, student enquiries, timetabling, progression for PGR students, examinations assessment processing and provision of results. The office provides a counter service in Old College and responds to student enquiries made by phone and e-mail. 

Warrington and Partnerships Office

The Warrington and Partnerships Office provides services for students and staff based at the Warrington Campus and also for all the University’s partner organisations. The team work closely with the Student Administration Office to ensure delivery of a unified administrative service.

Management Information Services

The team manage the University’s student records system (SITS) supported by the technical staff in Learning and Information Services (LIS). In managing the data content and processes the team works very closely with other colleagues in Registry as well other central services. 

MIS is responsible for completing the University’s statutory returns to funding bodies and for the provision of a range of internal data sets that support a variety of business processes.

Contact us

  • Enrolment
  • Council tax and other student letters
  • Changes to personal details
  • Student Loans Company liaison
  • Interruption of studies
  • Withdrawal

spenquiries@chester.ac.uk

01244 513583

  • Mitigating circumstances (including extensions to registration)
  • Taught exams (including exam timetables)
  • Results
  • Assessment regulations 

assessment@chester.ac.uk

01244 513582

  • Replacement certificates and transcripts (for graduates/ leavers) 
Store Front- The University’s online shop 
  • Teaching timetables
  • Change of programme, module or set

 timetabling@chester.ac.uk

01244 511342

  •  Online module selection
  • Change of weighting at level 6 (major/minor) 

 oms@chester.ac.uk

01244 511342

  •  Postgraduate research (for current students) 

 pgr@chester.ac.uk

01244 511522

  •  Partner college student queries
 partner@chester.ac.uk